Re: New Inquiry; Loan Number: 874; Adamez [ ref:_00D301UYT._500C0aWM2h:ref ] [#222203] (6)

Finance

Dear Mr. Adamez, Thank you for using our email service. Please advise which documents you are requesting and where they should be sent. If you have any further questions or concerns, please let us kno

May 29

Dear Mr. Adamez,
Thank you for using our email service.
Please advise which documents you are requesting and where they should be sent.
If you have any further questions or concerns, please let us know.

Sincerely,
Jasmine Register
Customer Service
Mortgage Service Center

NOTICE: This communication and any attachments may contain non-public, confidential and/or proprietary information for disclosure to and use by the intended recipient only. If you have received this communication in error, please delete or destroy it and all copies and attachments immediately, and notify the sender. If you are not the intended recipient, be advised that any review, distribution or printing of this communication is prohibited. An error in transmission is not intended to waive confidentiality or privilege. We reserve the right, to the extent permitted under applicable law, to monitor electronic communications.
This is an attempt to collect a debt. Any information obtained will be used for that purpose.
However, to the extent your original obligation has been discharged, or is subject to an automatic stay of bankruptcy, this notice is for compliance and/or informational purposes only and does not constitute a demand for payment or an attempt to impose personal liability for such obligation. If you are in bankruptcy or have received a bankruptcy discharge, please be sure to advise your single point of contact or other customer service representative of your bankruptcy status.

--Original Message--
From: lydia.montoya@mortgagefamily.com
Date: 5/29/2014 12:35:48 PM
To: customerservice@mortgagesvcs.com
Subject: New Inquiry; Loan Number: 874; Adamez [ ref:_00D301UYT._500C0aWM2h:ref ]

A new Customer Inquiry was submitted via the web. A summary is provided below. Please contact the customer within 2 business days from 5/29/2014 per their preferred method of contact - Email .

Thank you,

Lydia Montoya

Case Number: 00009468
Date/Time Opened: 5/29/2014
Web Site Origin: corporate.phh.com
Case Type: Inquiry
Request Type: Documents
Loan Number: 9874
Finance Type: Mortgage
Loan Status: Closed Loan

Requestor Information:
• Preferred Method of Contact: Email
• Lien Holder: Co-Borrower
• First Name: Jeffrey
• Last Name: Adamez
• Email Address: jeffadamez@yahoo.com
• Phone #: (832) 315-4322
• Best Time To Contact: Anytime: Business Hours (Eastern Time)

• Requestor same as Borrower: 0

• Borrower: ADAMEZ, DIANE
• Co-Borrower: ADAMEZ, JEFFREY
• Military Service Member: 0

Customer Comments: My name is Jeffrey Adamez.

I was reviewing a credit report, and I noticed an entry ( below)

Could you please send me all available documents related to this account? If not could you tell me how I can get a complete account file?

Account Name MORT SERV CT
Account Number 2414****
Condition Derogatory
Responsibility Joint
Current Balance $0
Original Balance $215,910
Limit $0
Monthly Payment $2,031
Last Payment 07/16/2010
Status 120 days late
Term 360 months
Loan Type Conventional real estate mortgage
Opened 06/13/2003
Reported 06/10/2011
Remarks Foreclosure redeemed

Other Customer Expectations: Thank You.

Property Address:
• 4127 Cypress Lake Dr,
• SPRING
• TX
• 77388

Mailing Address:
• 4606 Cobblestone Ln.,
• Corpus Christi
• TX
• 78411

ref:_00D301UYT._500C0aWM2h:ref

Reply, Reply All or Forward |

May 30

Dear Valued Customer;
Thank you for your inquiry.
You will receive a response from one of our Customer Service Representatives within 24 business hours - Monday through Friday.
Please do not respond to this message.
Sincerely,
Mortgage Service Center
636356

----- jeff adamez Wrote -----

Jasmine Register
Customer Service

Mortgage Service Center

Dear Ms. Register,

I am Jeffrey Adamez. As I mentioned in my original customer inquiry, I noticed an entry on my credit report for "MORT SERV CT".

I am Jeffrey Adamez, and I am performing due diligence for an

Show message history

On Thursday, May 29, 2014 1:09 PM, "CustomerService@mortgagesvcs.com" <CustomerService@mortgagesvcs.com> wrote:

Dear Mr. Adamez,

Thank you for using our email service.

Please advise which documents you are requesting and where they should be sent.

If you have any further questions or concerns, please let us know.

ref:_00D301UYT._500C0aWM2h:ref

Reply, Reply All or Forward |

May 30

Jasmine Register
Customer Service

Mortgage Service Center

Dear Ms. Register,

I am Jeffrey Adamez. As I mentioned in my original customer inquiry, I noticed an entry on my credit report for "MORT SERV CT".

********************** RELEVANT FACTS ******************************

1.) Diane Adamez and I were married when the loan originated in 6/23/2003.

2.) Diane Adamez and I divorced 6/ 2005.

3.) Diane Adamez died testate October 15th 2010.

4.) Diane Adamez' will was probated in Harris County Texas.

5.) Richard A. Smith, is Independent Administrator, Executor and Trustee of the Estate of Diane Smith Adamez(D). His mailing address is:

RICHARD A SMITH

1215 E VILLA MARIE RD

BRYAN TX 77802-2520

********************** DOCUMENT REQUESTS ******************************

1.) I am requesting all documents associated with my Account# or Account Property Address that are dated or timestamped:

AFTER October 15th 2010.

I am requesting all documents, emails, notifications, statements, memos, collection letters, judgements, payment coupons, ANY correspondence -

that is:

1.) Related to the property address for this account: 4127 Cypress Lake Dr, Spring TX 77388

2.) that are dated or timestamped: AFTER October 15th 2010.

that has my name JEFFREY ADAMEZ as the intended recipient, or distributee.

Account Name MORT SERV CT Account Number 2414**** Property Address:
Condition Derogatory Responsibility Joint • 4127 Cypress Lake Dr,
Current Balance $0 Original Balance $215,910 • SPRING TX  77388
Limit $0 Monthly Payment $2,031
Last Payment 07/16/2010 Status 120 days late
Term 360 months Loan Type Conventional real estate mortgage
Opened 06/13/2003 Reported 06/10/2011
Remarks Foreclosure redeemed

********************** FORMAL COMPLAINT ******************************

I want to formally file a complaint. I am asking to speak with someone at the Executive level about my complaint.

At the time of Diane Smith's death, on Oct, 15 2010, Harris County Appraisal District shows 4127 Cypress Lake with a Homestead Exemption.

The fact is that BOTH Mortgage Service Center / PHH Mortgage Corporation /Coldwell Banker Mortgage AND

Richard A. Smith, Chairman & CEO of Coldwell Banker United Realtors - are at fault for not following proper procedure.

Both Coldwell Banker Mortgage AND Coldwell Banker United Realtors are responsible for the loss of my minor children's home -

OUR home that was rightfully and legally ours.

My children lost their mother, and their home - on October 15th, 2010 - all with a timespan of 8 hours.

********************** ADDITIONAL REQUESTS ******************************

1.) I am requesting a FORMAL INVESTIGATION to be conducted IMMEDIATELY

AND

2.) That I am contacted by close of business today, Friday May 30th by someone at the Executive level, with a brief status report regarding my complaint,

AND

A tracking number for overnight delivery of ALL the documents I have requested.

Sincerely,

Jeffrey Adamez

4606 Cobblestone Ln.

Corpus Christi, Texas 78411

Phone: 361-857-6358

jeffadamez@yahoo.com

Show message history

On Thursday, May 29, 2014 1:09 PM, "CustomerService@mortgagesvcs.com" <CustomerService@mortgagesvcs.com> wrote:

Dear Mr. Adamez,

Thank you for using our email service.

Please advise which documents you are requesting and where they should be sent.

If you have any further questions or concerns, please let us know.

ref:_00D301UYT._500C0aWM2h:ref

Reply, Reply All or Forward |

Ms. Oliver thank you for your time and patience, per our conversation.| Jeffrey Adamez

Jun 19

Ms. Oliver thank you for your time and patience, per our conversation.|

Jeffrey Adamez

Show message history

On Friday, May 30, 2014 4:54 AM, "CustomerService@mortgagesvcs.com" <CustomerService@mortgagesvcs.com> wrote:

Dear Valued Customer;

Thank you for your inquiry.

You will receive a response from one of our Customer Service Representatives within 24 business hours - Monday through Friday.

Please do not respond to this message.

Sincerely,
Mortgage Service Center

636364

----- jeff adamez Wrote -----

Jasmine Register
Customer Service

Mortgage Service Center

Dear Ms. Register,

I am Jeffrey Adamez. As I mentioned in my original customer inquiry, I noticed an entry on my credit report for "MORT SERV CT".

********************** RELEVANT FACTS ******************************

1.) Diane Adamez and I were married when the loan originated in 6/23/2003.

2.) Diane Adamez and I divorced 6/ 2005.

3.) Diane Adamez died testate October 15th 2010.

4.) Diane Adamez' will was probated in Harris County Texas.

5.) Richard A. Smith, is Independent Administrator, Executor and Trustee of the Estate of Diane Smith Adamez(D). His mailing address is:

RICHARD A SMITH

1215 E VILLA MARIE RD

BRYAN TX 77802-2520

********************** DOCUMENT REQUESTS ******************************

1.) I am requesting all documents associated with my Account# or Account Property Address that are dated or timestamped:

AFTER October 15th 2010.

I am requesting all documents, emails, notifications, statements, memos, collection letters, judgements, payment coupons, ANY correspondence -

that is:

1.) Related to the property address for this account: 4127 Cypress Lake Dr, Spring TX 77388

2.) that are dated or timestamped: AFTER October 15th 2010.

that has my name JEFFREY ADAMEZ as the intended recipient, or distributee.

********************** FORMAL COMPLAINT ******************************

I want to formally file a complaint. I am asking to speak with someone at the Executive level about my complaint.

At the time of Diane Smith's death, on Oct, 15 2010, Harris County Appraisal District shows 4127 Cypress Lake with a Homestead Exemption.

The fact is that BOTH Mortgage Service Center / PHH Mortgage Corporation /Coldwell Banker Mortgage AND

Richard A. Smith, Chairman & CEO of Coldwell Banker United Realtors - are at fault for not following proper procedure.

Both Coldwell Banker Mortgage AND Coldwell Banker United Realtors are responsible for the loss of my minor children's home -

OUR home that was rightfully and legally ours.

My children lost their mother, and their home - on October 15th, 2010 - all with a timespan of 8 hours.

********************** ADDITIONAL REQUESTS ******************************

1.) I am requesting a FORMAL INVESTIGATION to be conducted IMMEDIATELY

AND

2.) That I am contacted by close of business today, Friday May 30th by someone at the Executive level, with a brief status report regarding my complaint,

AND

A tracking number for overnight delivery of ALL the documents I have requested.

Sincerely,

Jeffrey Adamez

4606 Cobblestone Ln.

Corpus Christi, Texas 78411

Phone: 361-857-6358

jeffadamez@yahoo.com

On Thursday, May 29, 2014 1:09 PM, "CustomerService@mortgagesvcs.com" <CustomerService@mortgagesvcs.com> wrote:

Dear Mr. Adamez,

Thank you for using our email service.

Please advise which documents you are requesting and where they should be sent.

If you have any further questions or concerns, please let us know.

ref:_00D301UYT._500C0aWM2h:ref

Reply, Reply All or Forward |

Hello Mr. Adamez, Your email was forwarded to the Default Department yesterday. They are reviewing. I will follow up with them on June 30, 2014, when I return to the office. Regards, Gloria Gloria Oli

Jun 20

Hello Mr. Adamez,

Your email was forwarded to the Default Department yesterday. They are reviewing.

I will follow up with them on June 30, 2014, when I return to the office.

Regards,

Gloria

Gloria Oliver

Client Liaison

Servicing

Show message history

From: jeff adamez [mailto:jeffadamez@yahoo.com]
Sent: Thursday, June 19, 2014 4:33 PM
To: Oliver, Gloria (MBS)
Subject: Fw: New Inquiry; Loan Number: 874; Adamez [ ref:_00D301UYT._500C0aWM2h:ref ] [#222203]

Ms. Oliver thank you for your time and patience, per our conversation.|

Jeffrey Adamez

On Friday, May 30, 2014 4:54 AM, "CustomerService@mortgagesvcs.com" <CustomerService@mortgagesvcs.com> wrote:

Dear Valued Customer;

Thank you for your inquiry.

You will receive a response from one of our Customer Service Representatives within 24 business hours - Monday through Friday.

Please do not respond to this message.

Sincerely,
Mortgage Service Center

636364

----- jeff adamez Wrote -----

Jasmine Register
Customer Service

Mortgage Service Center

Dear Ms. Register,

I am Jeffrey Adamez. As I mentioned in my original customer inquiry, I noticed an entry on my credit report for "MORT SERV CT".

********************** RELEVANT FACTS ******************************

1.) Diane Adamez and I were married when the loan originated in 6/23/2003.

2.) Diane Adamez and I divorced 6/ 2005.

3.) Diane Adamez died testate October 15th 2010.

4.) Diane Adamez' will was probated in Harris County Texas.

5.) Richard A. Smith, is Independent Administrator, Executor and Trustee of the Estate of Diane Smith Adamez(D). His mailing address is:

RICHARD A SMITH

1215 E VILLA MARIE RD

BRYAN TX 77802-2520

********************** DOCUMENT REQUESTS ******************************

1.) I am requesting all documents associated with my Account# or Account Property Address that are dated or timestamped:

AFTER October 15th 2010.

I am requesting all documents, emails, notifications, statements, memos, collection letters, judgements, payment coupons, ANY correspondence -

that is:

1.) Related to the property address for this account: 4127 Cypress Lake Dr, Spring TX 77388

2.) that are dated or timestamped: AFTER October 15th 2010.

that has my name JEFFREY ADAMEZ as the intended recipient, or distributee.

Account Name MORT SERV CT                                                       Account Number 2414****                                                                           Property Address:
Condition Derogatory                                                                            Responsibility         Joint                                                                             • 4127 Cypress Lake Dr,
Current Balance $0                                                                                                         Original Balance $215,910                                                                            • SPRING TX  77388
Limit $0                                                                                                         Monthly Payment $2,031
Last Payment 07/16/2010                                                                          Status                     120 days late
Term 360 months                                                                            Loan Type                              Conventional real estate mortgage
Opened 06/13/2003                                                                           Reported 06/10/2011
Remarks Foreclosure redeemed

********************** FORMAL COMPLAINT ******************************

I want to formally file a complaint. I am asking to speak with someone at the Executive level about my complaint.

At the time of Diane Smith's death, on Oct, 15 2010, Harris County Appraisal District shows 4127 Cypress Lake with a Homestead Exemption.

The fact is that BOTH Mortgage Service Center / PHH Mortgage Corporation /Coldwell Banker Mortgage AND

Richard A. Smith, Chairman & CEO of Coldwell Banker United Realtors - are at fault for not following proper procedure.

Both Coldwell Banker Mortgage AND Coldwell Banker United Realtors are responsible for the loss of my minor children's home -

OUR home that was rightfully and legally ours.

My children lost their mother, and their home - on October 15th, 2010 - all with a timespan of 8 hours.

********************** ADDITIONAL REQUESTS ******************************

1.) I am requesting a FORMAL INVESTIGATION to be conducted IMMEDIATELY

AND

2.) That I am contacted by close of business today, Friday May 30th by someone at the Executive level, with a brief status report regarding my complaint,

AND

A tracking number for overnight delivery of ALL the documents I have requested.

Sincerely,

Jeffrey Adamez

4606 Cobblestone Ln.

Corpus Christi, Texas 78411

Phone: 361-857-6358

jeffadamez@yahoo.com

On Thursday, May 29, 2014 1:09 PM, "CustomerService@mortgagesvcs.com" <CustomerService@mortgagesvcs.com> wrote:

Dear Mr. Adamez,

Thank you for using our email service.

Please advise which documents you are requesting and where they should be sent.

If you have any further questions or concerns, please let us know.

Sincerely,
Jasmine Register
Customer Service
Mortgage Service Center

NOTICE: This communication and any attachments may contain non-public, confidential and/or proprietary information for disclosure to and use by the intended recipient only. If you have received this communication in error, please delete or destroy it and all copies and attachments immediately, and notify the sender. If you are not the intended recipient, be advised that any review, distribution or printing of this communication is prohibited. An error in transmission is not intended to waive confidentiality or privilege. We reserve the right, to the extent permitted under applicable law, to monitor electronic communications.

This is an attempt to collect a debt. Any information obtained will be used for that purpose.

However, to the extent your original obligation has been discharged, or is subject to an automatic stay of bankruptcy, this notice is for compliance and/or informational purposes only and does not constitute a demand for payment or an attempt to impose personal liability for such obligation. If you are in bankruptcy or have received a bankruptcy discharge, please be sure to advise your single point of contact or other customer service representative of your bankruptcy status.

ref:_00D301UYT._500C0aWM2h:ref

Please consider the environment before printing this email

Reply, Reply All or Forward |

Oliver, Gloria (MBS)

Message Body

My girls and I are starting another school year - homeless.

It's not PHH's fault.

It was Richard A. Smith, Founder and CEO of Coldwell Banker United Realtors - "the #8 top producing real estate company in the United States of America. Richard A. Smith, my former father-in-law, grandfather to my FOUR children.

Richard A. Smith's daughter, Diane Smith Adamez, my former spouse & mother of our 4 children, died tragically in a single car accident, on October 15th, 2010.

Diane's Estate, just her probate assets are valued at $500k. Yet, she was behind on her mortgage by 2 months i believe, and her and the children were going to be evicted just two weeks later, on Nov 1st.

When Diane passed on Oct 15th 2010, her and the children's lived at 4127 Cypress Lake Dr, Spring, TX 77388 - HCAD records show that it had a Homestead Exemption.

That very day, Oct 15th 2010, Richard told me and the children that we had to leave the 4127 Cypress Lake Dr. home, because it was in foreclosure